return policy

dotFIT Return Policy for Online Subscriptions

  • dotFIT does not accept returns for online service subscriptions.
  • Upon cancellation, the subscription will run to the end of the current billing cycle. The subscription will not be pro-rated or refunded.
  • If you have a monthly, quarterly, or annual subscription, you may cancel it at anytime by logging into dotFIT.com with your user name and password, clicking on My Account, clicking on Orders & Subscriptions, and clicking CANCEL under your subscription. Pre-paid subscriptions cannot be canceled.


dotFIT Return Policy for Retail Orders 

In the event that you are not satisfied with an item you have purchased from dotFIT.com, you may return the item within 30 days from the delivery date for a full refund of the purchase price (minus shipping/handling fees), or for a replacement item. If you purchased your dotFIT product from a dotFIT retailer other than dotFIT.com, such as the health club or fitness facility you workout at, please contact that retailer for their return policy.  dotFIT cannot offer refunds on items purchased anywhere other than dotFIT.com. This policy applies to the exerspy armband and display device as well as all other dotFIT products. Clearance items marked “all sales final” are not eligible for returns, refunds, or exchanges. Clearance items are noted as “clearance” in the product description online and on the packing slip included in your order.

Returning items purchased from dotFIT.com

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit. Our standard return policy does not apply to all items. Exceptions to our standard return policy include gift cards and clearance items.

Here are the basic steps for returning an item:

• Please refer to your packing slip for order information.
 
• Pack the item securely in the original package, if possible.

• Enclose the original packing list with the item. Be sure to keep a copy for your records. If you cannot send your packing list, please include your order number, order date, billing name, and address with the item.

• All return shipping charges must be prepaid. We’re sorry but we cannot accept C.O.D. deliveries.

• For your protection, we recommend that you use FedEx, UPS or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Damaged/Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery. Please supply the Representative with your order number and item number from your original confirmation email or your order history online. The Representative will also need your e-mail address and phone number. dotFIT will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

• If there is extensive damage to the packaging, contact a Customer Service Representative upon receipt. Please have your order number and item number available when you contact the Customer Service Representative.

• Please call Customer Service at 877.436.8348 for specific return instructions.



Return Policy for Wholesale Orders

In the event that you are not satisfied with an item you have purchased from dotFIT.com, you may return the unopened item within 30 days from the order date for a full refund of the purchase price, minus a 10% restocking fee, shipping, handling, gift wrap, or other charges. The item must be returned, unused, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

Our standard return policy does not apply to all items. Exceptions to our standard return policy include gift cards and clearance items.

Here are the basic steps for returning an item:

• Please refer to your packing slip for order information.
 
• Pack the item securely in the original package, if possible.

• Enclose the original packing list with the item. Be sure to keep a copy for your records. If you cannot send your packing list, please include your order number, order date, billing name, and address with the item.

• All products must be returned, unused, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

• All return shipping charges must be prepaid. We’re sorry but we cannot accept C.O.D. deliveries.

• For your protection, we recommend that you use UPS or Insured Parcel Post for your return. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

• Clearance items marked “all sales final” are not eligible for returns, refunds, or exchanges. Clearance items are noted as “clearance” in the product description online and on the packing slip included in your order. 


Damaged/Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery. Please supply the Representative with your order number and item number from your original confirmation email or your order history online. The Representative will also need your e-mail address and phone number. dotFIT will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.

• If there is extensive damage to the packaging, contact a Customer Service Representative upon receipt. Please have your order number and item number available when you contact the Customer Service Representative.

• Please call Customer Service at 877.436.8348 for specific return instructions.